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Call Center Representative RiverView Health san Francisco, California, United States
 

Experience

:

< 1 year

Salary

:

$45

Job Type :

:

Permanent

 

Job category

:

Administration / Secretarial, HealthCare

Apply before :

:

Fri Jan 03, 2020
Posted Date

:

Thu Nov 14, 2019

Job Summary

Call Center Representative Responsibilities
Include:Managing large amounts of inbound and outbound calls in a timely manner. Following call center “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions

Job Description

 

Job brief

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.


Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets


Requirements


  • Previous experience in a customer support role

  • Track record of over-achieving quota

  • Strong phone and verbal communication skills along with active listening

  • Familiarity with CRM systems and practices

  • Customer focus and adaptability to different personality types

  • Ability to multi-task, set priorities and manage time effectively

  • High school degree